HOW IT WORKS
A simple process for a healthy WordPress site.
We keep the process clear from the first site review through ongoing care.
From site review to routine care
Choose a care level
Start with the plan that looks closest to your needs. We confirm the fit during the site review.
We review your site
We check your site, hosting, software, and key functions. If something needs to be fixed first, we tell you.
You complete onboarding
You give us the access and information we need to support the site.
We record the starting setup
We record your starting setup, confirm backups and monitoring, and configure your care plan.
Routine care begins
We run the updates, backups, monitoring, and reporting included in your plan.
You can see the work in your portal
You can see recent work, service status, and reports in your portal.
We contact you when you need to decide
If your site needs hands-on repair work or a decision from you, we explain the issue and the next step.
Routine care is included. Repair work is separate.
Your plan covers the routine work listed for that plan. If monitoring finds a problem that needs hands-on diagnosis or repair, we explain the work and get your approval before we bill for it. If we caused the problem while doing covered work, we fix it at no charge.
Included
Managed Care
- WordPress updates
- Backups
- Security monitoring
- Uptime and SSL monitoring
- 1 key-function check
- Quarterly Health reports
- Client portal
Managed Platform
Everything in Managed Care, plus:
- Everything in Managed Care PLUS…
- Managed WordPress hosting
- Standard site migration
- DNS management
- Staging site
- Monthly Health reports
- Up to 3 key-function checks
- Priority business-hours support
Quoted separately
Examples include malware cleanup, broken custom code, plugin conflicts that need hands-on troubleshooting, database repair, server problems, development, and requested website changes.