Privacy Policy
SupportForWP respects the privacy of website visitors, prospective customers, customers, and their authorized representatives. This Privacy Policy explains what information we collect, how it is used and shared, and the choices and rights that may apply to you.
Last updated: October 20, 2026
Who Operates This Website
SupportForWP is a service operated by Red Leaf Consulting, based in Washington State, United States. References to “SupportForWP,” “we,” “us,” and “our” in this policy refer to the operator of the SupportForWP website and services. Other providers may be independently responsible for information they collect under their own notices.
Information We Collect
When you request a site review or contact us, we may collect your name, business name, work email, website URL, preferred service plan, hosting provider, site features, concerns, and other information you choose to submit. Please do not submit passwords, payment-card numbers, medical information, or other sensitive information through general inquiry forms.
When you become a customer, we may also collect business and billing contact details, service orders, payment and invoice references, technical contacts, support requests, and the information reasonably necessary to provide the contracted WordPress services.
When you browse our website, our systems and providers may process technical information such as IP addresses, device and browser details, requested pages, referrers, timestamps, diagnostic logs, and security events. Optional analytics or similar technologies, if enabled, are subject to applicable notices and consent requirements.
Customer Websites and Service Access
Our managed-care, hosting, monitoring, backup, and support activities may involve access to systems or data within a customer’s WordPress environment. How we handle that access, responsibilities for customer-site content, security, and any applicable data-processing terms are governed by the signed service documents and relevant provider agreements. This website Privacy Policy does not replace those agreements.
How We Use Information
- Respond to site-review requests, questions, and sales inquiries.
- Assess service eligibility, prepare proposals and orders, onboard customers, and deliver contracted services.
- Send operational notices, service communications, and billing information.
- Operate, troubleshoot, protect, monitor, and improve the website and our services.
- Detect fraud, abuse, unauthorized access, and security incidents.
- Maintain business records and comply with legal, tax, security, and contractual requirements.
Service Providers and Disclosures
We use service providers for activities such as website hosting, managed WordPress infrastructure, email, billing and payment processing, service monitoring, support, backups, and communications. Depending on the service, providers may include WP Engine and Stripe. Providers receive information relevant to their work and handle it under applicable agreements and privacy notices.
We may disclose information if required by applicable law, a valid legal process, or when reasonably necessary to protect our rights, customers, and services; investigate misuse; or support a bona fide business transaction. We do not represent that all service providers or processing locations are identical for every customer.
Cookies, Analytics, and Similar Technologies
Essential technologies may be used for site operation, forms, fraud prevention, and security. If nonessential analytics or other tracking tools are enabled, they will be subject to applicable disclosures and consent or opt-out controls. Your browser settings may also permit you to manage cookies. We do not knowingly sell personal information collected through the marketing website for money.
Lawful Processing and International Transfers
Where privacy laws such as the GDPR apply, the lawful basis for processing may include steps requested before a contract, performance of a contract, legitimate interests in running a secure business service, legal obligations, or consent where required. SupportForWP operates from the United States, and our providers may process information in other countries. Where required, appropriate safeguards apply to international transfers.
Retention
We keep personal information for as long as reasonably necessary to respond to requests, administer customer relationships, provide services, maintain records, handle disputes, protect our systems, and meet applicable legal obligations. Retention depends on the data type, service, applicable contracts, and legal requirements; information is not necessarily retained for one uniform period.
Privacy Rights
Depending on your location and applicable law, you may be able to request access to information about you, correction, deletion, portability, restriction of processing, an objection, or withdrawal of consent. Certain U.S. state privacy laws and Canadian or European laws may also provide rights to opt out or appeal a decision. These rights may be subject to exceptions and identity verification.
To make a request, use the contact details in your SupportForWP service documents. Prospective customers may contact us through the Get Started page and label the concerns field “Privacy request.” We will route the inquiry appropriately; do not submit sensitive identifiers through the form.
Security
We use administrative, technical, and organizational safeguards designed to protect information, including access controls and reasonable operational security practices. No website, network, or storage method is completely secure, and we cannot guarantee absolute protection.
Children
Our business services and this website are intended for organizations, not children. We do not knowingly solicit personal information from children through the marketing website.
Changes to This Policy
We may update this policy to reflect changes in our services, technology, providers, or legal requirements. We will publish the updated policy here with a new revision date and provide additional notice when required.
Contact
For questions about this policy, contact SupportForWP using the contact information in your service agreement or use the Get Started page to initiate an inquiry. SupportForWP is operated by Red Leaf Consulting, Washington State, United States.