LEGAL
Service Level Agreement
Clear Expectations. Accountable Service.
Service framework
Our Service Level Agreement (SLA) explains what you can expect from SupportForWP and what we need from you to keep your WordPress website maintained, monitored, and supported.
The agreement covers our Managed Care, Managed Platform, and Managed Enterprise services, including maintenance, monitoring, security, backups, support response times, customer responsibilities, and separately billable work. It also outlines onboarding, billing, renewals, cancellations, and offboarding.
The complete SLA contains the applicable service terms and conditions. Your accepted Order Form and the SLA version referenced in it govern your service relationship.